Last updated: 27.08.2024
Version 2.1
Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you confirm your consent with the Terms and Conditions.
The website www.theslotsfortune.com ("Website", "Company", "We", "Us", "Our") is owned and operated by Frogsy Limited, a company incorporated under the laws of Cyprus with registration number HE 323394 and registered address at Kennedy, 67, ATHIENITIS KENNEDY PARK, Floor 4, Flat 401 1076, Nicosia, Cyprus.
Changes of Terms and Conditions
These Terms and Conditions may be updated by the Company as needed. We will notify players of significant changes where possible. However, please check this page regularly for updates.
If any material changes are made to the Terms and Conditions, you must re-confirm your acceptance before the changes take effect and you can continue to use the Website.
Eligibility to Play
By accessing and using this website, you confirm that social gaming is legal and permitted in your jurisdiction and that you are not using the website from any location where such use is prohibited.
The availability of our services does not imply an invitation to use the services in any jurisdiction where such use is illegal.
The Website is intended strictly for adult players (minimum age is 18). It is the player’s sole responsibility to inquire about and comply with the local, national, or state laws regarding age limitations for social gaming.
The Company reserves the right to request proof of age and may limit access to the Website or suspend the Player Account if this requirement is not met.
Availability of Games
The www.theslotsfortune.com site is intended for playing demo games only. Please note that some games may be unavailable in certain jurisdictions due to restrictions from game providers, which may change over time.
Disclaimer of Liabilities
The Company is not liable for any hardware or software defects, unstable or lost Internet connections, or other technical errors that may limit access to the Website or affect gameplay
Last updated: 27.08.2024
1. GENERAL INFORMATION
As the data controller, we are legally required under gambling regulations to process personal data from players to enable their participation in games and to provide related services. This Privacy Policy outlines the personal data we collect, the reasons for its collection, and how we use it.
The website theslotsfortune.com ("Casino", "Website", "Company", "We", "Us", "Our") is owned and operated by Frogsy Limited, a company registered in Cyprus with registration number HE 323394, and its registered address at Kennedy, 67, ATHIENITIS KENNEDY PARK, Floor 4, Flat 401 1076, Nicosia, Cyprus. By registering an account on this Website, you confirm your agreement with this Privacy Policy. If you do not agree with the terms of this Policy or do not wish to provide the required personal information, please do not use this website. Note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically update this Policy, and while we will strive to inform you of such changes, we recommend reviewing this Privacy Policy regularly. Continued use of the Website and its services will imply your acceptance of any changes.
2. DATA WE COLLECT
We may request and process the following types of personal information, including but not limited to:
- a) Information you provide when completing forms on our account registration pages, as well as any additional data you submit through the Website or via email (e.g., first and last name, date of birth, email address, phone number);
- b) Correspondence made with us through the Website, email, web chat, or other communication methods;
- c) Complete history of Player Account transactions, whether conducted via the Website or through other means;
- d) Website logins and related details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information recorded in our systems;
- e) Documents and proofs reasonably requested by us to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (on our initiative or as required by applicable law). These may include passport scans, payment slips, bank statements, etc.;
- f) Survey participation or any other customer feedback that we may occasionally request.
2.1. OBTAINING PERSONAL INFORMATION
We will not collect any personal information about you without your knowledge. However, we may automatically collect certain data when you use our services or interact with us. Additionally, we may lawfully receive certain personal information from online vendors and service providers, such as fraud prevention companies. We also reserve the right to engage third-party data processors as needed.
3. HOW WE USE YOUR DATA
The personal information we collect from you is used to provide our services, including:
- a) Processing your bets and transactions, including those made via credit card and online payment systems;
- b) Offering you gaming and other related services through our Website;
- c) Providing customer support, including assistance with setting up and managing your account;
- d) Performing necessary verification checks;
- e) Informing registered players about our promotional offers or sending promotional information from our selected business partners, associates, and affiliates (only if players have consented to receive such materials);
- f) Complying with legal obligations, including anti-money laundering (AML) and counter-terrorist financing (CTF) laws;
- g) Monitoring and investigating transactions to prevent fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;
- h) Analyzing customer trends through market research (participation in surveys is voluntary);
- i) Conducting research and statistical analysis on aggregated data.
4. MARKETING COMMUNICATIONS
If you have not opted out, we may use your personal information, including your email address and phone number, to send you marketing communications about our products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers. You can opt-out of receiving such marketing and promotional materials at any time through your account settings or by contacting our customer support at [email protected].
Additionally, by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
5. DATA RECIPIENTS
We may share your data with other entities within our group of companies and with our business partners. These entities include our parent companies, their parent companies, and all subsidiaries of these companies, as well as other companies we do business with and have agreements with. Data processing may be performed by the Company or another entity within our group, which may use third-party processors to meet these needs. Employees of the Company, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected employees, may access your personal information to perform their duties and provide you with assistance.
Our employees with access to, or involvement in processing players' personal information, have signed confidentiality agreements to ensure the privacy of player data in accordance with applicable gaming, data protection, and privacy laws.
To provide efficient service, we and/or our service providers may need to transfer your personal data across countries within the European Union (EU) and European Free Trade Association (EFTA) regions, and possibly to some data processors outside the European Economic Area (EEA). By browsing the Website and communicating electronically with us, you consent to our processing of your data in these locations. We will always strive to ensure your information is handled securely and in accordance with this Privacy Policy.
6. DISCLOSURE TO THIRD PARTIES
We do not sell or rent your personal data to third parties.
However, we may disclose your personal information when required by law, regulation, or legal process, such as a subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it is necessary to protect the legitimate interests of the Company, its customers, or third parties.
Personal data may be disclosed to third parties in the following circumstances:
- a) When required by law;
- b) If the Website needs to share data with its payment processors to facilitate transactions, in line with their privacy policies (e.g., most banking card transactions are processed by Wirecard Bank AG, whose privacy policy applies to such transactions);
- c) To comply with legal and regulatory obligations to the relevant licensing and regulatory authorities, as well as obligations under any other applicable legislation or to other regulators in different jurisdictions;
- d) When the Company believes disclosure is necessary to protect the safety of the Company, the player, or others, to investigate fraud, or to respond to a government request;
- e) If our marketing service providers require the data to perform their tasks;
- f) To any other third party with the player’s prior consent.
We may use third-party data processors to process limited personal data on our behalf. These service providers support the Website, particularly in hosting and operating the site, marketing, analytics, improving the Website, and sending email newsletters. We ensure that the transfer of personal data to the recipient complies with applicable Data Protection Legislation and that the processor is bound by the same obligations as imposed on us under the respective Service Agreement.
Our websites may also include social media features (e.g., "share" or "like" buttons). These features are provided by third-party social media platforms such as Facebook. The collection and processing of data via these features are governed by the privacy policy of the respective social media platforms.
Additionally, in the event of a merger, acquisition, or partial acquisition involving our Company, it is likely that customers' personal data will be included within the sale or transfer. We will inform our players by email prior to such transfer of personal data.
Our content may link to third-party websites for relevant references. We are not responsible for external content, which may have separate privacy policies and data processing disclosures.
7. DATA RETENTION
As stated in our Terms and Conditions, you and the Casino may close your Player Account at any time. After account closure, we will retain your personal data as long as required by law. This data may be used only if requested by competent authorities for financial and fiscal records, fraud investigations, money laundering, or other illegal activities
